Melted Hair Return & Refund Policy

At Melted Hair, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.

Return Window We accept returns within 30 days of the delivery date.

Eligibility Requirements To be eligible for a return, your item must meet ALL of the following conditions:

• Item must be in its original, unused condition
• Item must be in the original sealed packaging (unopened)
• Item must not have been worn, washed, or altered in any way
• Proof of purchase (order confirmation or receipt) must be provided

Non-Returnable Items We do not accept returns for:

• Items that have been opened, worn, or used
• Items returned due to a change of mind
• Items damaged due to customer misuse or mishandling
• Final sale or clearance items

Return Shipping

• Customers are responsible for all return shipping costs
• We recommend using a trackable shipping service, as we are not responsible for lost return packages
• Original shipping fees are non-refundable

Refund Process Once we receive and inspect your return:

• You will be notified via email of the approval or rejection of your refund
• If approved, your refund will be processed to your original payment method within 5–10 business days
• Processing times may vary depending on your bank or payment provider

Damaged or Defective Items If you received a damaged or defective item, please contact us within 48 hours of delivery at [your support email] with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.

How to Initiate a Return Email us at [your support email] with:

1. Your order number
2. Reason for return
3. Photos of the item (if damaged/defective)

We will respond within 1–2 business days with return instructions.