Privacy policy
Melted Hair — Privacy Policy
Last updated: July 7, 2026
Melted Hair ("we," "us," or "our") operates the website meltedhair.com. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or make a purchase from our store.
1. INFORMATION WE COLLECT
Personal information you provide:
- Name, email address, shipping/billing address, phone number
- Order and transaction history
- Communications you send to us (e.g., customer support emails)
Information collected automatically:
- IP address, browser type, device information, pages visited, time spent on site
- Cookies and similar tracking technologies (see Section 4)
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Provide customer support
- Send marketing emails and promotional offers (you may opt out at any time via the unsubscribe link)
- Improve our website and user experience
- Run and measure advertising campaigns
- Detect and prevent fraud
3. PAYMENT INFORMATION
We do not store or process your payment card information directly. All payments are securely handled by Shopify Payments and PayPal, which are PCI-DSS compliant. Please refer to their respective privacy policies for details on how your payment data is handled.
4. COOKIES & TRACKING TECHNOLOGIES
We use cookies and similar technologies, including:
- Google Ads & Google Analytics — to measure website traffic, conversions, and run remarketing campaigns
- Meta (Facebook) Pixel — for retargeting ads and measuring ad performance on Facebook/Instagram
- Shopify cookies — for essential store functionality and session management
You can control cookies through your browser settings. To opt out of specific tracking:
- Google Analytics: install the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout)
- Google personalized ads: adjust your settings at https://adssettings.google.com
- Meta ads: adjust your ad preferences in your Facebook settings
- General interest-based advertising: visit https://optout.aboutads.info
Note that disabling cookies may affect your shopping experience.
5. THIRD-PARTY SHARING
We do not sell your personal information. We share data only with trusted service providers as needed to operate our store:
- Shopify (our e-commerce platform)
- Shipping carriers (for order fulfillment)
- Payment processors (Shopify Payments, PayPal)
- Advertising and analytics platforms (Google, Meta)
These providers are only permitted to use your data to provide services to us.
6. YOUR PRIVACY RIGHTS
You have the right to:
- Access, correct, or delete your personal data
- Opt out of marketing emails (via the unsubscribe link in any email)
- Request information about the data we hold about you
US state privacy rights: If you are a resident of California or another US state with a consumer privacy law (e.g., CCPA/CPRA), you additionally have the right to know what personal information we collect, request its deletion or correction, and opt out of the "sale" or "sharing" of personal information for targeted advertising. We do not sell personal information for money. To exercise any of these rights, contact us at support@meltedhair.com — we will respond within the timeframe required by applicable law, and we will never discriminate against you for exercising your rights.
7. DATA RETENTION
We retain your personal data only for as long as necessary to fulfill orders, provide support, and comply with legal and tax obligations.
8. DATA SECURITY
Our website is secured with SSL/TLS encryption (HTTPS). While no method of transmission over the Internet is 100% secure, we take reasonable measures to protect your personal information.
9. CHILDREN'S PRIVACY
Our store is intended for users 18 years of age and older. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, contact us and we will delete it.
10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date.
11. CONTACT US
Melted Hair
2720 Rainey Rd, Temple, GA 30179, United States
Email: support@meltedhair.com
Website: meltedhair.com