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Frequently asked questions
How long does shipping take?
Orders are processed in 1–3 business days, then ship in 6–12 business days via USPS, UPS or FedEx — about 7–15 business days in total. You'll get a tracking number by email. Shipping policy
Is shipping free?
Yes — standard shipping is free on orders of $150 or more (before taxes). Orders under $150 ship for a flat $5.99.
Do you ship internationally?
We currently ship to all 50 US states only.
What is your return policy?
We accept returns within 30 days of delivery for unused items in their original packaging with the hygiene seal intact and the lace uncut. Return shipping is paid by the customer, except for damaged, defective or incorrect items. No restocking fees. Return & refund policy
My item arrived damaged or incorrect — what do I do?
Email support@meltedhair.com within 7 days of delivery with your order number and photos. We'll send a free replacement or a full refund, including shipping costs.
Which payment methods do you accept?
All major credit and debit cards (Visa, Mastercard, Amex, Discover and more), Shop Pay and PayPal — Shop Pay also lets you pay in 4 interest-free installments.