Refund policy

Melted Hair — Return & Refund Policy

Last updated: July 7, 2026

At Melted Hair, your satisfaction is our priority. We offer 30-day returns on all eligible items. Please read this policy carefully before making a purchase.

1. RETURN WINDOW
We accept returns within 30 days of the delivery date (as confirmed by carrier tracking). To be accepted, your return must be postmarked within this 30-day window.

2. ELIGIBILITY REQUIREMENTS
Because our products are 100% human hair worn on the body, they are subject to strict hygiene standards. To be eligible for a return, your item must meet ALL of the following conditions:
- The item is in its original, unused condition
- The item is in its original packaging with the hygiene seal intact (unopened)
- The lace has not been cut, and the item has not been worn, washed, colored, or altered in any way
- You can provide proof of purchase (order number, confirmation email, or receipt)

3. NON-RETURNABLE ITEMS
For hygiene and safety reasons, we cannot accept returns of:
- Items that have been opened, worn, tried on, or used
- Items with a cut lace or removed hygiene seal
- Items damaged due to misuse, improper care, or mishandling
- Items marked as Final Sale or Clearance at the time of purchase

4. RETURN SHIPPING & FEES
- Return method: by mail
- Customers are responsible for return shipping costs, except for damaged, defective, or incorrect items (see Section 7), in which case Melted Hair covers all costs
- We do not charge any restocking fees
- Original shipping fees are non-refundable (unless the return is due to our error)
- We strongly recommend using a trackable shipping service. We are not responsible for return packages lost in transit

5. RETURN ADDRESS
Please do not send your return before receiving return instructions from our team. Approved returns should be shipped to:
Melted Hair — Returns
2720 Rainey Rd, Temple, GA 30179, United States

6. REFUND PROCESS & TIMELINE
- We will inspect your return within 3 business days of receiving it and notify you by email of the approval or rejection of your refund
- If approved, we will initiate your refund within 2 business days to your original payment method (Shopify Payments or PayPal)
- Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear on your statement

7. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at support@meltedhair.com with:
- Your order number
- Photos of the item and its packaging
We will arrange a free replacement or a full refund — including original and return shipping costs — at no cost to you.

8. HOW TO START A RETURN
Email us at support@meltedhair.com with:
1. Your order number
2. The reason for your return
3. Photos of the item (required for damaged/defective claims)
We will respond within 1–2 business days with step-by-step return instructions and the return authorization.

9. CONTACT US
Melted Hair
2720 Rainey Rd, Temple, GA 30179, United States
Email: support@meltedhair.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)