Refund policy
Melted Hair Return & Refund Policy
At Melted Hair, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Return Window We accept returns within 30 days of the delivery date.
Eligibility Requirements To be eligible for a return, your item must meet ALL of the following conditions:
- Item must be in its original, unused condition
- Item must be in the original sealed packaging (unopened)
- Item must not have been worn, washed, or altered in any way
- Proof of purchase (order confirmation or receipt) must be provided
Non-Returnable Items We do not accept returns for:
- Items that have been opened, worn, or used
- Items returned due to a change of mind
- Items damaged due to customer misuse or mishandling
- Final sale or clearance items
Return Shipping
- Customers are responsible for all return shipping costs
- We recommend using a trackable shipping service, as we are not responsible for lost return packages
- Original shipping fees are non-refundable
Refund Process Once we receive and inspect your return:
- You will be notified via email of the approval or rejection of your refund
- If approved, your refund will be processed to your original payment method within 5–10 business days
- Processing times may vary depending on your bank or payment provider
Damaged or Defective Items If you received a damaged or defective item, please contact us within 48 hours of delivery at [your support email] with photos of the item and packaging. We will arrange a replacement or full refund at no cost to you.
How to Initiate a Return Email us at [your support email] with:
- Your order number
- Reason for return
- Photos of the item (if damaged/defective)
We will respond within 1–2 business days with return instructions.