Shipping policy

Melted Hair — Shipping Policy

Last updated: July 7, 2026

1. SHIPPING DESTINATIONS
We currently ship to addresses within the United States only (all 50 states). We do not offer international shipping at this time.

2. SHIPPING COSTS
- FREE standard shipping on all orders of $150 or more (before taxes)
- Orders under $150: flat-rate standard shipping of $5.99, calculated and displayed at checkout before payment
There are no hidden fees — the shipping cost you see at checkout is the final cost.

3. ORDER PROCESSING TIME
- Orders are processed within 1–3 business days after payment confirmation
- Orders are not processed or shipped on weekends or US public holidays
- Orders placed on a weekend or holiday will begin processing on the next business day
- You will receive an order confirmation email immediately after purchase

4. ESTIMATED DELIVERY TIME
- Standard shipping (transit): 6–12 business days after processing
- Total estimated time from order to delivery: 7–15 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, or other factors outside our control.

5. CARRIERS & TRACKING
- Orders are shipped via major US carriers (USPS, UPS, or FedEx)
- Once your order ships, you will receive a shipping confirmation email with a tracking number
- You can track your shipment directly on the carrier's website using this number

6. ORDER CHANGES & ADDRESS CORRECTIONS
If you need to correct your shipping address, contact us at support@meltedhair.com as soon as possible. We can update the address only if the order has not yet been processed or shipped. Melted Hair is not responsible for orders shipped to an incorrect address provided by the customer.

7. SHIPPING DELAYS
Melted Hair is not responsible for delays caused by the shipping carrier or circumstances beyond our control. If your package is significantly delayed, contact us and we will work with the carrier to assist you.

8. LOST OR STOLEN PACKAGES
If your tracking shows "delivered" but you have not received your package:
1. Check with neighbors, your mailbox area, and around your property
2. Contact the carrier directly with your tracking number
3. If the issue is not resolved within 3 business days, email us at support@meltedhair.com and we will open an investigation with the carrier and work toward a resolution

9. CONTACT US
For any shipping inquiries:
Email: support@meltedhair.com
Business hours: Monday–Friday, 9:00 AM–5:00 PM (Eastern Time)