Sourcing & Fulfillment (Dropshipping Transparency)
Melted Hair is committed to full transparency about how we source and fulfill your order. This page explains our sourcing and fulfillment model so you always know exactly what to expect.
How We Source Our Wigs
We partner with a curated network of quality-vetted human hair suppliers, including manufacturers with warehouses in the United States. Every supplier we work with is selected based on hair quality, lace construction, and consistent customer satisfaction. We do not manufacture wigs ourselves — instead, we carefully select and quality-check products from trusted partners so you get salon-quality wigs without salon prices.
Order Fulfillment & Shipping
Because we work with multiple sourcing partners to keep our catalog fresh and prices fair, orders are fulfilled directly from our partner warehouses rather than a single in-house facility. Here's what that means for you:
- Processing time: 1–3 business days to prepare your order
- Transit time: 6–12 business days depending on your location
- Total estimated delivery: 7–15 business days
- Free shipping on all US orders over $150 (flat $5.99 under $150)
- You'll receive a tracking number by email as soon as your order ships
Quality You Can Trust
Every product listed on our site goes through a review process before it's added to our catalog. We personally check product photos, material descriptions, and customer feedback from our suppliers to make sure what you see is what you get. If an item ever doesn't meet your expectations, our 30-Day Return Policy has you covered.
Why We're Upfront About This
We believe honesty builds better relationships with our customers. Rather than pretend every wig ships from a single warehouse down the street, we'd rather tell you exactly how we operate — so you can shop with confidence and clear expectations every time.
Questions about a specific order or product? Reach out anytime at support@meltedhair.com or +1 (605) 521-4340.